Concise Chart of Ticket Regulations
| Item |
Ordinary Ticketing |
Group Ticketing |
| Daily Booking Hours |
Ticket reservations are available 24 hours a day. |
Ticket reservations are available from 9:00 a.m. to 4:30 p.m. |
| Booking Restrictions |
- Each passenger is limited to purchasing 9 tickets per day.
- The number of passengers must match the number of bicycles, and bicycle boarding tickets cannot be purchased separately.
|
- Minimum group requirement: 10 passengers and 10 bicycles.
- The number of passengers may exceed the number of bicycles. For group tickets, the number of passengers is greater than the number of bicycles, the extra passengers will be assigned seats in regular passenger carriages. If there are not enough seats in the regular passenger carriages, group ticket reservations cannot be accommodated.
|
| Booking Period |
- Ticket reservations open four weeks (28 days) before the travel date.
- On Fridays, passengers may make additional reservations for travel on the following Sunday up to four weeks in advance.
- Tickets for same-day travel must be booked at least 30 minutes prior to the scheduled departure time.
|
- Ticket reservations are available from three months to 35 days prior to the travel date.
- Please use the group booking function on this website to make reservations.
- Any changes to the ticket reservation period will be announced by TR.
|
| Ticketing & Collection |
- Payment must be completed by 24:00 the day after booking. For same-day tickets, payment must be made no later than 20 minutes before departure.
- Tickets must be collected within 2 days of booking. For same-day tickets, collection must be completed at least 10 minutes before departure; otherwise, the ticket will be considered uncollected.
- Tickets can be collected at station ticket counters, automatic ticket machines, or convenience stores. passengers are allowed to book online on the day of the trip. At the latest, please complete the booking 1 hour before the train departs.
|
- Payment and ticket collection must be completed within 5 days of booking, including the booking date.
- For group tickets, the number of passengers exceeds the number of bicycles, tickets for the bicycle boarding group will be issued only for as many passengers as there are bicycles, and the remaining passengers will receive regular group tickets.
|
| Ticket Exchange & Refund |
- Passengers are allowed one free change of travel date, train type, or train number, which must be completed at least 30 minutes before departure. Refunds and any second change requests will be subject to TR’s ticket refund and handling fee regulations.
- Bicycle boarding tickets are priced separately for passenger fares and bicycle fares. For passenger convenience, information for both tickets is consolidated onto a single ticket. Refunds will also be processed separately for the passenger fare and bicycle fare, with a minimum handling fee of NT$20 per ticket.
|
- Within 10 days after ticket purchase (excluding the purchase date), passengers may rebook a new train through the system and then visit a station counter with the payment slip and the original ticket to process the change of travel.
※ Changes must be made simultaneously for both the passenger and the bicycle and are limited to one time only.
- The change must be processed no later than 1 hour before the scheduled departure time; late requests will not be accepted.
- Refund handling fees for bicycle boarding group tickets are charged in stages based on the date of refund. However, the handling fee for each bicycle boarding ticket shall not be less than NT$40, while the handling fee for each regular group ticket shall not be less than NT$20.
- After a partial refund, the remaining number of passengers and bicycles must not fall below the minimum group requirement. If the number is reduced to fewer than 10 passengers and 10 bicycles, only a full refund may be processed.
|
| Ticket Information |
The ticket format is the same as a regular ticket, with the words “兩鐵” printed on the ticket. The fare includes the bicycle fee. |
Bicycle boarding group seat tickets, marked with “兩鐵” on the ticket. |